Service Desk Analyst with 4+ years of experience in IT support, incident handling, and major incident communication. Completed a Data Analyst internship at PT. Indonesia Cloud, gaining hands-on experience in SQL, Python, Tableau, PowerBI, and Excel for data cleaning, reporting, and dashboard creation. Highly motivated to transition into a Data Analyst career and eager to further develop skills in data analytics, visualization, and basic machine learning to support data-driven decision-making.