Focused on data analytics, software engineering, and system architecture. Currently completing a final thesis on predicting SLA breach in IT Service Desk tickets using machine learning. Interned as a Data Analyst. Analyzing ITSM ticketing data to generate insights and improve operational efficiency.
Status: Final Year (Thesis in Progress) Mercu Buana UniversityBuilt a strong foundation in computer networking, database management, and programming. Learned how to manage and integrate information systems to support IT operations effectively.
GPA: 3.34 / 4.00 Budi Luhur UniversityGained technical expertise in computer hardware, networking, and troubleshooting. Developed an analytical mindset to solve real-world IT infrastructure challenges.
An-Nurmaniyah Vocational High SchoolProvide end-to-end support for software, hardware, and network-related issues, ensuring smooth IT operations and minimal user disruption. Act as the primary point of contact for major incident communication and coordinate with IT teams and vendors to drive quick resolution. Analyze incident and system performance data to identify trends, prevent recurring issues, and recommend process improvements. Key Achievements: Improved incident handling efficiency and reduced average resolution time. Strengthened stakeholder communication during major incidents.
PT. Trinusa Travelindo (Traveloka)Supported both business and IT operations, managing application rollouts, user communication, and technical troubleshooting. Acted as a bridge between end-users and developers, gathering feedback and coordinating issue resolutions. Created analytical reports using Excel and Tableau for decision-making insights. Key Achievements: Increased user adoption through clear training and demo sessions. Built standardized reporting dashboards for performance tracking. Strengthened user–developer collaboration for faster resolutions.
PT. BTPN SyariahAssisted lecturers and students during computer lab sessions and experiments. Prepared, maintained, and monitored laboratory equipment and safety standards. Performed hardware/software maintenance and kept accurate inventory records. Key Achievements: Ensured seamless lab operations through proactive preparation. Improved organization and equipment tracking in the lab.
Budi Luhur UniversityAnalyzed ITSM ticketing data to find patterns, inefficiencies, and process gaps. Conducted data cleaning and transformation using SQL, Excel, and Python (Jupyter Notebook). Built Tableau dashboards to visualize weekly/monthly performance metrics. Presented insights and actionable recommendations to enhance service efficiency. Key Achievements: Reduced resolution time by 15% through data-driven recommendations. Automated reporting for faster and clearer decision-making. Improved data accuracy and reliability through standardized validation.
PT. Indonesian Cloud
Service Desk Analyst with 4+ years of experience in IT support, incident handling, and major incident communication. Completed a Data Analyst internship at PT. Indonesia Cloud, gaining hands-on experience in SQL, Python, Tableau, PowerBI, and Excel for data cleaning, reporting, and dashboard creation. Highly motivated to transition into a Data Analyst career and eager to further develop skills in data analytics, visualization, and basic machine learning to support data-driven decision-making.
Key Interests: Data Analytics, Data Visualization, SQL & Python, IT Service Management.
